Many doctors and clinic owners in India rely on Practo Ray for managing appointments, patient records, and telemedicine consultations. It has served well for years, but as practices grow, some find limitations in customization, pricing, or advanced features. In 2026, with the telemedicine boom and stricter compliance needs, switching to a more flexible platform makes sense.
The biggest concern when changing software? Losing valuable patient data. Histories, prescriptions, appointment records, and contact details built over years cannot vanish. Fortunately, migrating from Practo without data loss is entirely possible with careful planning. This guide walks you through the process step by step, drawing from real experiences of clinics that have made the switch successfully.
Why Doctors Are Switching from Practo in 2026
Before diving into the how, let’s touch on the why. Practo offers solid basics, but alternatives like Doccure provide deeper telemedicine integration, multi-clinic support, customizable workflows, and stronger ABDM compliance for seamless health record sharing. Many users report better control over branding, lower long-term costs, and features tailored for independent practitioners rather than large networks.
Switching also avoids dependency on a single ecosystem, giving you freedom to integrate with preferred tools. If you feel Practo no longer fits your evolving practice, migration is straightforward.
Step 1: Prepare Your Practice for the Switch
Start with internal preparation. Inform your team about the upcoming change and assign a point person to oversee migration. Run both systems in parallel for a transition period, typically two to four weeks, to avoid disruptions.
Review your current Practo subscription. Check for any notice periods or data retention policies in your agreement. Most platforms allow data access even after cancellation, but confirm this early.
Step 2: Export Patient Data from Practo Ray
Practo Ray includes built-in tools for data export, making this step manageable.
Log into your Practo Ray dashboard and navigate to Settings. Look for the Import/Export Data section in the left menu. Here, you can export patient records, appointment history, billing details, and prescriptions.
Practo typically exports data in CSV or Excel formats, which are easy to handle. Select categories like patient profiles, medical histories, and consultation notes. For large datasets, exports may come in batches.
If you encounter issues or need bulk export assistance, contact Practo support at [email protected]. Their team often helps with comprehensive data dumps during migrations. Request exports of all modules: patients, appointments, invoices, and reports.
Backup everything multiple times. Store copies on secure drives and cloud storage compliant with healthcare data rules.
Step 3: Choose Your New Clinic Management Software
Select a platform that supports easy data import. Doccure excels here, offering dedicated migration support for users coming from Practo or similar tools.
Doccure provides robust import features for CSV and Excel files, mapping fields automatically for patient names, contacts, medical histories, and past appointments. It also handles e-prescriptions and telemedicine logs seamlessly.
Other options exist, but Doccure stands out for Indian clinics with its all-in-one telemedicine, appointment booking, and practice management tailored for solo doctors and multi-specialty setups.
Step 4: Import Data into Your New Platform
Once you have your Practo exports, sign up for your new software. In Doccure, go to the settings or admin panel and find the data import tool.
Upload your CSV files one module at a time: start with patients, then appointments, followed by records and billing. The system prompts field mapping to match Practo columns to Doccure fields, ensuring no data mismatch.
Test with a small sample first. Import 10 to 20 records and verify accuracy before full upload. This catches issues early.
If mappings are complex, Doccure’s support team assists directly, often handling bulk imports for you at no extra cost during onboarding.
Step 5: Verify and Clean Up Data
After import, thoroughly check random patient profiles. Confirm details like phone numbers, visit histories, and attached documents transferred correctly.
Clean duplicates or errors that may arise from format differences. Update any ongoing appointments manually if needed.
Train your staff on the new interface. Doccure’s intuitive design minimizes learning curves.
Step 6: Go Live and Monitor
Phase out Practo gradually. Redirect new appointments to the new system and keep Practo for reference during the overlap.
Monitor for a month, tracking patient feedback and operational smoothness. Most clinics report improved efficiency post-migration.
Final Thoughts
Switching from Practo does not mean starting from scratch. With proper export from Practo Ray and guided import into a platform like Doccure, you retain all patient data while gaining modern features for 2026 and beyond.
Thousands of Indian doctors have made this move successfully, enjoying better telemedicine capabilities and practice control. If you are considering the switch, reach out to Doccure for a free demo and personalized migration plan. Your patient relationships stay intact, and your practice grows stronger.