Organization

DIZBI Healthcare (Multi-Disciplinary Clinic, Bangalore, India)

Scale

150+ Practitioners | 5 Medical Systems | 5,000+ Appointments/Month

Challenge

Patients seeking holistic care had to visit separate clinics for Allopathy, Ayurveda, Naturopathy, Physiotherapy, and Mental Health. Fragmented care, no record sharing, conflicting treatments. Traditional practitioners wanted digital platform but existing software only supported allopathic medicine.

Solution Implemented

• Doccure customized to support 5 medical systems:
  • Allopathy (modern medicine)
  • Ayurveda (Dosha-based diagnosis, herbal prescriptions)
  • Siddha (traditional Tamil medicine)
  • Naturopathy (diet, lifestyle therapies)
  • Physiotherapy & Rehabilitation
• Unified EMR across all systems
• Herb-drug interaction checking (AI)
• Cross-system referral workflows
• Family account management
• Home visit coordination (doctors, physiotherapists, nurses)

Implementation Timeline

• Month 1: Requirements gathering with practitioners from each system
• Month 2-3: Customization (Ayurveda templates, Siddha protocols, etc.)
• Month 4: Pilot with 30 practitioners
• Month 5: Full rollout to 150 practitioners
• Month 6: Home service integration
• Ongoing: Feature additions based on practitioner feedback

Results (After 6 Months)

• 5,000+ appointments per month (was 3,500 before Doccure)
• 35% increase in patient retention — Patients stay for diverse needs (one patient sees allopathic doctor for infection, Ayurvedic doctor for stress, physiotherapist for back pain)
• 40% revenue increase — Home visits add new revenue stream (now 40% of revenue)
• Seamless referrals: Allopathic doctors refer to Ayurveda for chronic stress, Ayurvedic practitioners refer to allopathy for acute infections
• Family adoption: 65% of patients now manage 3+ family members on platform
• Elderly care appointments up 60% — Home doctor visits popular with seniors
• AI stress monitoring: Traditional practitioners use HRV analysis to validate mind-body treatments

Practitioner Testimonial

“As an Ayurvedic doctor, I never found software that respected my medical system. Doccure lets me document Dosha imbalances, prescribe herbal formulations properly, and track Panchakarma therapies. Plus, when my patient needs allopathic intervention, I can refer seamlessly. It’s the first platform built for medical pluralism.” — Dr. Priya Rao, Ayurvedic Physician

Patient Testimonial

“I see three different doctors at DIZBI — my GP for regular check-ups, an Ayurvedic doctor for my chronic anxiety, and a physiotherapist for my knee pain. All three see my complete medical history. When my Ayurvedic doctor prescribed an herb, the system warned it might interact with my blood pressure medication. That coordination saved me from a dangerous interaction.” — Suresh M., Patient

Financial Impact

• Revenue per patient increased 2.5x — Cross-system referrals, family accounts
• Overhead reduced 30% — Automation eliminated redundant administrative tasks
• Home visit revenue: ₹40 lakh/month (new revenue stream)
• Patient lifetime value: Increased from ₹15,000 to ₹37,500 (longer retention, family accounts)

VIEW TRADITIONAL MEDICINE DEMO` — See Ayurveda + Allopathy workflows